FAQs
Find answers to frequently asked questions about Ringer Interactive, the leading Branded Caller ID®provider.
Carrier Network Solution FAQs:
Traditional branded calling is essentially enhanced caller ID and relies on CNAM technology.
CNAM is not a verified or vetted database, and the information delivered to the handset is not
cryptographically signed to confirm the caller’s identity.
No. Because Branded Caller ID® uses a signed and verified calling strategy, mobile carriers will
not blacklist your outbound numbers, ensuring reliable call delivery.
Ringer Branded Caller ID® services are priced on a per-call basis, with volume discounts available
for high-volume enterprises. Contact Ringer to learn more.
Signing up is easy through our self-service portal. You can also contact Ringer directly for
additional information.
Yes. Because your outbound Branded Caller ID® calls are signed and verified, mobile carriers
deliver your calls with your enterprise name, logo, and call reason instead of a SPAM label.
Yes. Since Branded Caller ID® eliminates the need for SPAM remediation and guarantees delivery,
you no longer need to rotate DIDs to maintain working numbers.
No. Different phones, carriers, operating systems, and OS versions display Rich Call Data
differently.
To cryptographically sign outbound calls, Branded Caller ID® requires vetted business information, including:
- Applicant name and contact information
- Business legal name, address, and URL
- D&B number and Federal Employer ID Number
- Privacy policy URL
- Display IDs (phone numbers, logos, call reasons)
- Proof of phone number and logo ownership
- C-level references
The vetting process typically takes approximately two weeks.
SDK Solution FAQs:
Yes, Ringer Interactive® supports both iOS and Android devices.
Yes. Ringer offers phone number registration, reputation monitoring, and improper blocking
and labeling prevention and remediation.
Yes. Ringer provides analytics and insights from call origination to destination, giving
visibility into how calls are presented to consumers.
Yes. Many clients use Ringer for multiple departments, including support and sales teams.
Yes. Displaying the reason for calling increases customer awareness and improves the likelihood
of first-call resolution.
